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Hi, i'm relatively new to all this (I've been a player for < 1 year.) Today was surprised to see $3000 instacashed to Pinnacle. I have never instacash any money to pinnacle because of the 8.9% fee (so instead I direct deposit from neteller.) Anyway, I went to pinnacle site and looked at the transaction history and was shocked to see that money had been used up in the casino. I went back through all transactions and found that his hacker had instacashed $1000 on two other occasions in August directly into the casino. I have emailed Pinnacle (changed my password on their), called neteller but not sure what else to do. I'm out $5000 and I'm devastated. I've only used Pinnacle for their sportsbook account and I never do casino.

Can the Rx help in any way in recovering my money? What has happened to people in the past in which this sort of thing has happened to them?

Thank you so much for your help,
eskay...:cryingcry
 

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Esaky

Can the Rx help in any way in recovering my money? What has happened to people in the past in which this sort of thing has happened to them?




We will do our best to make inquiries to see what happened and if you have a chance to recover your money. Please email all of the details including real name and account number at wilheim@therx.com



Thanks, wilheim
 

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If you really were, as you say, "hacked" and this is not a case of sober regret the next morning, Pinnacle will have logs of the IP address that those deposits and bets came in from. If they are from a different city/state and or country than you claim to be located in then you should have a strong case.

You should protect your online account information every bit as zealously as you would protect cash in your wallet or the key to your front door.

In this day and age nobody just "gets hacked", its usually a case of a deliberate theft of your identity information, ie you have been targeted by someone that knows where you store this info

Hope it works out for you

EF :howdy:
 

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eskay said:
Hi, i'm relatively new to all this (I've been a player for < 1 year.) Today was surprised to see $3000 instacashed to Pinnacle. I have never instacash any money to pinnacle because of the 8.9% fee (so instead I direct deposit from neteller.) Anyway, I went to pinnacle site and looked at the transaction history and was shocked to see that money had been used up in the casino. I went back through all transactions and found that his hacker had instacashed $1000 on two other occasions in August directly into the casino. I have emailed Pinnacle (changed my password on their), called neteller but not sure what else to do. I'm out $5000 and I'm devastated. I've only used Pinnacle for their sportsbook account and I never do casino.

Can the Rx help in any way in recovering my money? What has happened to people in the past in which this sort of thing has happened to them?

Thank you so much for your help,
eskay...:cryingcry


SO, you were missing 2 grand back in August and didn't noticed it was gone till just now? Sorry but sounds to me like a bad run at the casino. Pinnacle should be able to tell if this guy's IP was logged in to the casino?
 

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#1cheater# said:
SO, you were missing 2 grand back in August and didn't noticed it was gone till just now? Sorry but sounds to me like a bad run at the casino. Pinnacle should be able to tell if this guy's IP was logged in to the casino?
did you get that money back??? or did you just notice that to?:icon_conf
 

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I have two pieces of advice.

1. Set up a bank account just for neteller. I keep a bank account with about $100 in it attached to my neteller account. I keep very little in my neteller account - move money in from a book or wire and move it out immediately. Neteller is not very secure.

2. When you fund books, do not do it through their interface - when you do, any employee can get your secure ID. Call or email the book and ask them for their merchant code. Then go to neteller, log in, and transfer money to the book via merchant code. Thus no book ever gets your secure ID.

Sean
 

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Does Pinnacle allow you to transfer money from person to person accounts? If not, I can't see why a "hacker" would steal a sportsbook account info just to place wagers on your account. How would they get the money out?
 

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eskay said:
Hi, i'm relatively new to all this (I've been a player for < 1 year.) Today was surprised to see $3000 instacashed to Pinnacle. I have never instacash any money to pinnacle because of the 8.9% fee (so instead I direct deposit from neteller.) Anyway, I went to pinnacle site and looked at the transaction history and was shocked to see that money had been used up in the casino. I went back through all transactions and found that his hacker had instacashed $1000 on two other occasions in August directly into the casino. I have emailed Pinnacle (changed my password on their), called neteller but not sure what else to do. I'm out $5000 and I'm devastated. I've only used Pinnacle for their sportsbook account and I never do casino.

Can the Rx help in any way in recovering my money? What has happened to people in the past in which this sort of thing has happened to them?

Thank you so much for your help,
eskay...:cryingcry
Do you think we were born yesterday?
 

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So let me get this straight.

Someone hijacked your pinnacle account in order to gamble in the casino knowing that even if he won the money would be sent to you.

OK right. Sounds totally logical.
 

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Are you saying that 2 other times in August this hacker instacashed into your account and you didn't pick this up till now. Money is taken out of your bank on instacash next day. You didn't see the $$$ do to net# whatever they used?? Sounds fishy. But if true nothing you can do now. mony is taken out so all parties satisfied. Pinnacle, Neteller, and Bank.
 

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sean1 said:
You can transfer from account to account with Pinnacle

Only if you agree to change the account to an "account to account' transfer account. (thats 4 accounts in one sentence - a new world record).

The key question - DID THE "HACKER" DO THIS?

Is this Bill Frist looking for a media story on the perils of online gambling hijacking?

:puppy:
 

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wouldn't this hacker need to have hacked both Pinny account and Neteller account?? He would need account ##s for both plus secure id at neteller plus 2 passwords...wow.:modemman:
 

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You would be surprised how many clients have called me and they are nowhere near a computer and they ask me to do the tranfers for them if they give me their Neteller information etc to get down on action. I always tell them thanks for the trust but I don't want the responsability that comes with that kind of trust because of situations just like this one.

People actually open themselves up for fraud either because of ignorance or maybe they are trustworthy, but its the person that takes exploits such a situation that should be shot on site..........

If someone really did take advatnage of your account good luck getting your funds and make sure you take proper security measures in the future so it doesn't happen again.

FI
 

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I recieved an email from Royalbetcasino.com [not to be confused with betroyal]. I have never had any contact with them or had I heard of them before the email.What concerned me was that just above the ad in the email was my Pinnacle acccount.I sent pinnacle an email and it took a while for them to respond and when they did they sent a copy of thier security page which I already had and said I could open an new account and notify them and they would cancell my current account.But no explanation how my account # would end up in the RoyalBetCasino email. Anyone else recieve an email from them.
 

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It looks like you will be seeing neteller in court. They will sue you for $5,000. You really think the I didn't do it is going to work. Neteller does not play around and they will sue.

Goodluck in court.
 

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